ZOA: A Cloud-Based Practice Platform for Veterinary Clinics
/work/zoa/hero.webp · 2000 × 1500- Client
- ZOA
- Timeframe
- 40 Days
- Industry
- Healthcare & Clinics
- Deliverables
- Brand Identity & Visual System
- UX Research & UI Design (Figma)
- Marketing Landing Page
- Mobile Application (iOS & Android)
- Multi-Panel Web Application
- 1.2sPage Load PerformanceLoad time before: 3.8s
- 90%Responsive DesignUsability before: 40%
- 40msSystem ReliabilityLatency before: 180ms
- 35%User EngagementSession Time before: 15%
- 28.4%App Growth & RetentionMoM before: 10%
Veterinary clinics were struggling to manage daily operations across disconnected tools, handling appointments, patient records, invoicing, and team communication through separate systems. This led to data silos, miscommunication between staff roles, and poor client follow-up, ultimately impacting both care quality and clinic revenue.
We designed and built ZOA as a unified, cloud-based ecosystem that centralizes every aspect of clinic management, from patient health records and treatment plans to invoicing, inventory, and telemedicine, into a single platform accessible from any device.
About ZOA
ZOA is a cloud-based veterinary practice management platform designed to bring modern operational efficiency to veterinary clinics of all sizes. The platform centralizes clinic administration, patient care monitoring, inventory oversight, billing, telemedicine, team communication, and reporting into a single system.
By combining clinical workflows, automated reminders, and real-time reports, ZOA enables veterinary professionals to focus less on paperwork and more on patient outcomes and customer satisfaction.
Technologies & tools
Technologies
- Laravel (Backend)
- Flutter
- MySQL (Database)
- HTML (Frontend)
- Tailwind CSS (Frontend)
- JavaScript
Design Software
- Figma
- Adobe Photoshop
- Adobe Illustrator
Deployment & Server Administration
- Amazon Web Services
- EC2 Instance
- Jenkins CI/CD pipeline
- S3 Buckets
What we delivered
For ZOA, we delivered a full end-to-end digital transformation solution that aligns the platform’s operational features with strategic user journeys and performance objectives.
- 01UI / UX Design
- 02Web App Development
- 03Feature Mapping
- 04Workflow Optimization
- 05Scalability Optimization
ZOA is not a website. It is an operating system for a veterinary practice. That means: multiple user types with different permissions, real-time synchronisation between panels, a mobile app that must retain core functions even offline, and infrastructure that must be both GDPR-compliant and fast. We chose Laravel as the API backbone because it enables structured, testable business logic, and because the RESTful architecture allows new panels or integrations to be added without destabilising the existing platform. Jenkins CI/CD was not a luxury, it was a necessity: a medical platform cannot have unplanned downtime.
Planning a build like ZOA? Get a technical scoping call with the team that shipped it.
Talk to an EngineerBrand system
01Branding
/work/zoa/branding.webp · 2400 × 135002Colour Palette
#FFFFFF#032747#28ADAE#000000
Gradient
#28ADAE + #03274703Typography
Font
POPPINS
- Extra LightZoa
- RegularZoa
- MediumZoa
- SemiBoldZoa
- BoldZoa
04Icon Style
/work/zoa/icons.svg · 2520 × 1080Designed in Figma, screen by screen
Every screen across ZOA's ecosystem was designed in Figma following a structured UX process, from user flow mapping and wireframing to high-fidelity UI.
UI Components
/work/zoa/ui-components.webp · 2400 × 1350Landing Page
Designed with performance and responsiveness in mind, it highlights core features, pricing tiers, and CTAs, all built using Tailwind CSS for pixel-perfect execution.
/work/zoa/landing.webp · 2400 × 1500Mobile App
Built with Flutter for both iOS and Android, the ZOA mobile app gives veterinary professionals full clinic access from their pocket.
/work/zoa/mobile-app.webp · 2400 × 1350Admin Panel
The web-based admin panel provides clinic owners and managers with a comprehensive control center, overseeing user roles, system configurations, subscription management, analytics, and operational reporting.
/work/zoa/admin-laptop.webp · 2400 × 1500Main Pages
/work/zoa/page-appointments.webp · 2400 × 1500My Appointments
A centralized scheduling module that allows staff to view, manage, and track all upcoming and past patient appointments with real-time status updates.
/work/zoa/page-services.webp · 2400 × 1500My Services
A single place to manage the clinic's services and treatment plans, keeping every offering organized and accessible to the whole team.
/work/zoa/page-assistant.webp · 2400 × 1500Virtual Assistant
An intelligent assistant module that helps clinic staff automate routine tasks, surface reminders, and respond to common client queries.
/work/zoa/page-subscription.webp · 2400 × 1500Subscription
A self-service subscription management module allows clinic admins to view their current plan, upgrade or downgrade tiers, manage billing cycles, and track usage.
Screens Overview
/work/zoa/screens-overview.webp · 2520 × 1080Performance Metrics (KPIs)
Based on the platform's capabilities and target clinic impact.
The ZOA platform was developed with a focus on centralized practice management and real-time team collaboration.
Page Load Performance
Reduced LCP from 3.8s to 1.2s, achieving a 68% faster load time.
Load time · Before3.8sLoad time · After1.2sResponsive Design
Corrected 14 mobile layout errors to reach 90% usability on all screen sizes.
Usability · Before40%Usability · After90%System Reliability
Lowered latency from 180ms to 40ms while maintaining 99.99% uptime.
Latency · Before180msLatency · After40msUser Engagement
Increased average session duration by 35% and boosted in-app interactions by 24% following UX optimizations.
Session Time · Before15%Session Time · After35%App Growth & Retention
Secured a 28.4% MoM increase in active users and a 13% lift in 30-day user retention.
MoM · Before10%MoM · After28.4%
Key Development Challenges & Solutions
- 01
Challenge: Consolidating Disparate Clinic Workflows
Problem: Veterinary clinics often rely on multiple disconnected systems for records, billing, inventory, and scheduling.
Solution: Developed an integrated platform that brings all essential practice functions into a unified dashboard.
- 02
Challenge: Supporting Remote Client Interaction
Problem: Traditional practices lack efficient tools for virtual consults and remote follow-ups.
Solution: Implemented secure telemedicine features and automated client reminders.
- 03
Challenge: Real-Time Team Collaboration
Problem: Clinic staff need synchronized access to records, messaging, and schedules.
Solution: Built integrated real-time team communication tools and shared dashboards.
/work/zoa/development.webp · 2000 × 1500Technical Architecture & Tech Stack
ZOA is built on a cloud-native, modular architecture optimized for secure data handling and real-time clinical workflows.
Tailwind CSS
Used to build a consistent, responsive UI across all web panels and the landing page.
Laravel
Served as the backbone of ZOA's RESTful API, handling authentication and business logic.
MySQL
Structured relational database managing all clinical records, user data, appointments, invoices, and inventory.
Flutter
Enabled the development of a single, high-performance codebase for iOS and Android.
/work/zoa/tech-frame.webp · 2520 × 1080What this project proves
Veterinary practices are not tech companies. But they manage critical data daily, coordinate teams under time pressure and maintain long-term client relationships, just like any other service business. The question was not whether they need digital infrastructure, but how to build it so it actually gets used.
ZOA is the answer to that question: a platform that simplifies clinical complexity without trivialising it. From the telemedicine module to the HRMS to the role-based admin panel: every feature is there because a real practice needs it, not because it sounds technically impressive.
For companies in regulated or conservative sectors who want to take the digital step: ZOA shows it's possible, without compromises on security, compliance or usability. This is not a software project. It is a practice becoming more efficient.
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